This notice explains what K-MARKET HUB collects when you use the buyer site, why we collect it, who receives it and how long we keep it. It applies to the inquiry and request-for-quotation forms and to the pages you browse. It does not cover the Korean supplier site, which has its own policy in Korean.
1. Who we are
K-MARKET HUB is operated by Bridge to Business, a Korean export agency. In this notice, "we" means the operator. Contact details for privacy requests will be published here once confirmed; until then, use the inquiry form and write "Privacy request" in the subject.
2. What we collect
Information you give us
- Inquiry and RFQ forms: your name, company name, country, business email address, phone number (optional), company website (optional), the subject and text of your request, RFQ details (item, quantity, target price, delivery date, destination) and any files you attach (PDF, PNG or JPG, up to 2 files)
- The time you gave consent to this notice, which we record with the inquiry
Information collected automatically
- Server logs: IP address, browser type, the pages you requested and the time of the request. Logs are used for security and troubleshooting only
- A session cookie is set only if you sign in to the Korean supplier site. The buyer site does not use advertising or analytics cookies
3. Why we use it
- To review your inquiry and forward it to the Korean supplier you asked about, or to suppliers who can answer your request for quotation
- To send you a confirmation with a reference number and to relay the supplier's answer to your email address
- To ask you for more detail when a supplier needs it
- To prevent spam and abuse (for example, a limit on the number of inquiries per email address per day)
- To keep records that trade and tax law require us to keep
The legal basis for 1 to 3 is your consent, which you give by ticking the box on the form. The basis for 4 and 5 is our legitimate interest in running a safe service and our legal obligations.
4. Who receives your information
- The supplier: after our team has reviewed your inquiry, we forward your request to the supplier. The supplier receives your name, company, country, request text and attachments. Your email address and phone number are shared with the supplier only when a conversation has started and both sides agree, or when you ask us to
- Service providers: companies that host our servers, store uploaded files and deliver email, acting on our instructions
- Authorities: when the law requires it
We do not sell your information and we do not use it for third-party advertising.
5. International transfer
Our servers and our team are in the Republic of Korea. By submitting the form you understand that your information is transferred to and processed in Korea, where data protection law (the Personal Information Protection Act) applies.
6. How long we keep it
| Record | Period |
|---|---|
| Inquiry and RFQ records, including correspondence relayed to you | 3 years after the last message, then deleted or anonymised |
| Attached files | Deleted when the inquiry is closed, or 1 year after submission at the latest |
| Server logs | 3 months |
| Records required by Korean trade or tax law | The period the law sets |
7. Your rights
You can ask us to show you the information we hold about you, to correct it, to delete it, to limit how we use it, or to stop using it. You can withdraw your consent at any time; this does not affect processing that already took place. To exercise these rights, contact us as described in section 1. We answer within 10 business days. If you are in the European Economic Area or the United Kingdom, you also have the right to complain to your local data protection authority.
8. Security
Uploaded files and inquiry records are stored on access-controlled servers. Only operator staff who handle inquiries can read them, and every staff action is logged.
9. Changes
When this notice changes, the new version is posted on this page with its effective date. Material changes are also mentioned in the confirmation email for new inquiries.
- Published: (to be confirmed)
- Effective: (to be confirmed)